Nortel.920-177
Nortel Contact Center Rls. 7.0 Administration & Scripting
1. A customer has a Contact Center Manager Server (CCMS) RIs. 7.0 and wants to create a collection graphical display What is the maximum number of billboards that can be contained in one collection?
A. 6
B. 10
C. 20
D. 25
Answer D
2. In Contact Center Manager Server (CCMS) RIs. 7.0, which set of options specifies how statistics are treated in reports and real-time displays?
A. Activity codes
B. Call Presentation Class
C. Skillset Assignment
D. Threshold Class
Answer D
3. A customer has a Contact Center Manager Server (CCMS) RIs. 7.0 and wants an existing user’s profile “User Name” changed, not the first or last name.
Which two steps would accomplish this? (Choose two.)
A. Delete the user.
B. Use the edit mode.
C. Create the new user and user name
D. Use the name change feature.
Answer AC
4. Contact Center Manager Server (CCMS) resources are being added using the CCMS Configuration spreadsheet
What are three tasks that can be configured using this tool? (Choose three.)
A. assignments
B. skillsets
C. script variables
D. threshold classes
E. presentation classes
Answer BDE
5. A Contact Center Manager Server (CCMS) RIs. 7.0 customer wants to configure real-time display on Contact Center Manager Administration (CCMA) RIs. 7.0.
What is the default refresh rate for agent real-time reporting display?
A. 0.5 seconds
B. 2 seconds
C. 5 seconds
D. 6 seconds
Answer B
6. An administrator, under partition details, gives you Historical Reporting on the launchpad and all data on any server access
Which type of report templates can you see and access?
A. sub group
B. report groups only
C. all public and private
D. all public and your private only
Answer D
7. A customer is interested in the Access and Partition Management component of Contact Center Manager Server (CCMS) RIs. 7.0. For this, the customer needs the capabilities of standard partitions.
Which two statements about partitions are true? (Choose two.)
A. Standard partitions are static and must be manually updated.
B. A Standard partition is one that contains all data of a particular type on a particular server
C. Standard partitions can not be used in conjunction with user-defined partitions.
D. Standard partitions are dynamic.
Answer BD
8. You have a Contact Center Manager Server (CCMS) RIs. 7.0 and you need to configure agents
How can this be accomplished?
A. Use the CCMS Utility to make the changes.
B. Use the Configuration component.
C. Use the Contact Center Management component.
D. Use the Access and Partition Management component
Answer C
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